All Frequently Asked Questions

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Scan the answers to the frequently-asked questions below to learn what steps you should take in preparing to leave U.Va. temporarily or permanently.
I will be studying abroad next year. What will happen to my account?
If you are participating in a University-sponsored study-abroad program, your U.Va. registration information will remain active, as will your account. If you are participating in a program that is sponsored by another University, check with the people sponsoring the program and your Dean/department. If your registration will remain active in the U.Va. database, ITC will maintain your account. If your registration will not remain active, you should contact ITC to explain the situation and petition to have your account remain current. You should contact accounts@virginia.edu.
My account is not on an ITC computer, it is on a departmental computer. When will it expire?
You need to check with the system administrator of the departmental computer to learn when the department will clean up your account.
What will happen to my email messages and aliases?
All messages, aliases, etc. on an account are removed from the system when the account expires and you will no longer have access to them. You must move them before the account expires. You should notify your correspondents of your new address before your account expires: messages that are delivered after your account expires will be returned to their sender with a 'user unknown' message.
I have heard that U.Va. is offering permanent email accounts to students now. How does this work?
The Alumni Association, University, and ITC offer a lifetime forwarding alias via HoosOnline, the web community for Alumni use. By adding 'alumni' to your current email address (e.g., mst3k@alumni.virginia.edu) your friends will reach you without having to research your post-Uva email account, wherever it will be (please note, it will not be on an ITC computer unless you remain a student, faculty or staff of U.Va.) For the latest updates on HoosOnline and a more complete description of its services, visit the Alumni Association website at: https://hoosonline.virginia.edu/home.asp.
When will my U.Va. computing ID expire?
Your U.Va. computing ID will expire when you graduate or otherwise end your affiliation with the University. For more information about ITC's account expiration policy, please visit http://www.itc.virginia.edu/policy/accounts.html
I have files stored on UVa computers that I want to keep. What should I do?
Before your account at UVa expires, you must move your files to your own storage. To learn about a variety of digital storage alternatives, please visit /students/leaving/savingfiles.html.
I have files that have been used by my office on my account. May my account stay open so that my replacement can use these files?
Accounts are assigned to individuals and you should not allow anyone else, including your replacement, to have access to your account. Before you leave, you should transfer these files to your supervisor's or manager's account for safekeeping until your replacement arrives.
I own a mailing list that is here at UVa. What will happen to it?
Mailing lists need to be owned by current members of the UVa community. You will need to find someone here to assume ownership of the list. Information on how to transfer list ownership to someone else can be found at http://www.itc.virginia.edu/desktop/email/mailing-lists/mm-owner-duties.html#transfer
I have research data that I share with my professor who will still be here. May I keep my account?
Only current members of the UVa community are entitled to have accounts. Before your account expires, you must move the research data to your professor's account, to your own account on another Internet Service Provider, or to portable storage media. ITC does not normally give access to your account to others, even after you leave.
I have software that I have received because of my affiliation with UVa. May I continue to use it elsewhere?
When you leave the University, you must delete and destroy any software that you have received under a University site license or volume purchase agreement. Using this software after you leave the University is a violation of our software licenses. This restricted licensed software includes, but is not limited to, Symantec AntiVirus, statistical and mathematical programs such as SPSS and MatLab, and our electronic mail client, Mulberry. Software obtained from the ITC Research Computing Support Center (RCSC) such as SPSS, SAS, Matlab, or Mathematica requires an additional step beyond deleting if off your hard drive. You must also notify ITC that you're leaving U.Va. and have removed the software from your computer and destroyed the installation CDs or returned them to the RCSC in 244 Wilson. The easiest way to notify ITC that you've removed the software is to complete the appropriate web form at http://web.virginia.edu/rescomp/. If you have any license questions about software that you have received while at U.Va., please send email to itc-swlicense@virginia.edu.
How can I access my email account while I'm away for the summer?
If you will be away from Charlottesville, you can access your U.Va. Central Mail Service e-mail account using your web browser and the Web Mail service. To access Web Mail, go to https://www.mail.virginia.edu. For more information about remote access to email, including to U.Va. accounts not on the Central Mail Service, please visit http://www.itc.virginia.edu/desktop/email/remote-access.html.
I subscribe to one or more mailing lists. What should I do about this?
Instructions on how to remove yourself from either a Mailman or a listserv mailing list can be found at http://www.itc.virginia.edu/desktop/email/mailing-lists/
What UVa Computing Resources May I Use After I Leave?
Computing resources at the University of Virginia are available for use by current students, faculty and staff. When you leave the University, you no longer have a right to use any University computing facilities: you should not use the computers in the public facilities, you should not use any computing accounts that were provided to you while you were a member of this community, you should not use the software CD-ROM that is provided to members of this community.
What will happen to my personal web page at U.Va.?
Since your web page consists of one or more files on your account, when the account expires, your web page will no longer exist. If you want to continue to maintain a presence on the web, you will need to make arrangements with an Internet Service Provider for this capability.

© 2008 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.