ITS Services Catalog
Service Detail Listing
Printer Queue Services
Local Support Partners (LSPs) can use this service to add printers to the Enterprise Services print services spooler, in order to make the printers available to their users.
Requirements for service
Customer must have printer and its associated information.
Common Good service included in school/major unit direct allocation.
How to get this service
Contact the UVA Help Desk for a referral
Estimated delivery time after service request
8 standard business hours • Target for achieving delivery timeframe: 95%
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%
Category of Service
Virtualization and Microsoft Services (VAMS)
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