ITS Services Catalog
Service Detail Listing
VITA Cellular Phone Support
ITS provides support for existing cellular service obtained through the Virginia Information Technologies Agency (VITA).
Requirements for service
Existing cellular service from VITA.
Various cellular phones, service, and text packages as well as an international service option are available.
Estimated delivery time after service request
7-11 business days (hardware); 3-7 business days (feature); 3-7 business days (international) • Target for achieving delivery timeframe: 90%
24 x 7 x 365.
Note: VITA Help Desk - 866-637-8482 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
Next business day
Full-time (24 x 7 x 365) • Availability percentage target: 99.99%
Category of Service
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