ITS Services Catalog
Service Detail Listing
Document Imaging System (ImageNow)
Document Imaging System (ImageNow/iNow) is an Enterprise-level document management solution, providing a document repository integrated with workflow, enterprise applications, and document retention. The system is used by schools and departments for a variety of documents, including personnel and student information.
Requirements for service
- Eservices account
- UVA Identity Token/VPN software (for Administrative users)
- Client-installed software
There are some optional modules of the Document Imaging System that require departmental purchase.
- Free for use with Student Information System (SIS)
- Cost share for other departments
- Potentially the purchase of a scanner and license to scan documents into the system
How to get this service
Estimated delivery time after service request
Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8:00 AM - 5:00 PM, Monday-Friday), and some exceptions for extended support hours.
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.
Full-time (24 x 7 x 365) • Availability percentage target: 99%
Standard Maintenance Window
Monday-Friday, 5:00 AM - 7:00 AM. There may be service disruptions during this time.
Category of Service
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