Troubleshooting Tips - Connecting to the cavalier Wireless Network

Windows XP

This page delineates several common problems users have encountered in setting up their Wireless connection to the cavalier network with Windows XP, and workarounds to fix them.

Missing CA in Trusted Root Certificate Authorities list:

If there is no entry for "Education and Research Client CA":

Can't Connect to the cavalier network:

After completing the setup instructions for connecting to cavalier, you are unable to connect:

  • Wait 3 minutes and try again
  • If you still didn't connect:
    1. If a pop-up appears from the System Tray "Click here to select a certificate... "
      Click here to select a certificate or other credentials for connection to the network cavalier
      1. Click anywhere on the pop-up (not the "X"!)
      2. If you have more than one Certificate you will be prompted to pick one to use, pick the one issued by "UVA Standard Assurance SKP 1
    2. Otherwise, contact the ITC Help Desk.

Unable to reach the Network Device Registration page:

Common reasons the Network Device Registration page does not appear or is not reachable:

  • Your card is already registered. If you can reach sites outside U.Va. with the connection being set up, you can continue to the next step of your network setup.
  • The wired port on your machine is inactive or bad. Sometimes plugging your computer into AC power solves this problem.
  • Software designed to block web sites and web accelerators can keep you from reaching netreg. If you have such software, turn it off.
  • Other software or spyware may be in the way. Resetting network services can sometimes help. To reset network services go to Start->Run and type CMD in the Open: box; then click OK. In the screen that comes up type netsh winsock reset and press Enter. Reboot when you are prompted to.
  • Machines configured for fixed addresses and DNS servers will block access.
    1. Go to Start->Control Panel, and click Go to Classic View if it is visible in the upper left corner. Double-click Network Connections.
    2. Right-click on the local area connection that has a description matching your wired hardware. Choose Properties.
    3. In the properties window choose TCP/IP, and then the Properties button. Select Obtain Automatically for both IP address and DNS servers.
    4. Click Apply and OK as necessary to exit the control panel.
  • Your network connection is "bridged". This shows up as a status in the network control panel.
    1. Go to Start->Control Panel, and click on Go to Classic View if it is visible in the upper left corner. Double-click on Network Connections
    2. Right-click on the local area connection that has a description matching your wired hardware, and choose remove from bridge if available.
  • The network port at the wall is bad. Contact the ITC Help Desk to report the bad network port.

You keep getting sent back to the network registration page even though you are registered:

  • You didn't reboot after registration.
  • Internet Explorer and some web accelerators keep copies of the netreg page and display it instead of the correct page. To clear the Internet Explorer copies, start Internet Explorer, choose Tools->Internet Options, and Delete Files in the Temporary Internet Files Options section.

Reasons why the pop-up bubble for selecting a network connection does not appear:

  • The wireless device is turned off. Look for a switch or button to turn it on.
  • You are not in range of any wireless network. To check, right-click the icon for wireless in the systray portion of the start menu (near the clock), and choose view available wireless networks.

Problems in the Network Connections window:

  • It contains a long message that Windows Zero Configuration is not running. This is usually caused by other software managing the card. Resolving the problem may change the way you connect to other wireless networks.

Intel Proset can be usually be turned off by starting that program and pressing the F10 key; it may be either on the Programs menu or in Control Panels. It can also be removed using Add/Remove Programs.

Other software (Broadcom, Netgear, Linksys all have thier own software) may have a menu option or check box to Use Microsoft Client or Use Windows Client to manage the card. You may need to check all the menus in the card software to find it.

It may be necessary to uninstall, update or turn off other connection software.

A reboot may be required after turning off the management software.

If cavalier is not one of the available networks, but other networks do appear, you are not in range of one of our access points.

  • Other messages you may encounter:
    • A pop-up asking for Network Key:
      • Cancel the pop-up.
      • If you did not get your Digital Certificate with Internet Explorer, it is not stored in the right place. Get a new one with Internet Explorer.
      • The signal is too weak
    • A balloon with No available certificates ….
      • You did not get your Digital Certificate with Internet Explorer.
      • The date, time and/or time zone on your machine are wrong. All must be correct or the certificate may not be considered valid. Correct them.
      • Your certificate has expired. Expired certificates must be deleted

You receive the message "No Valid Server Certificate"

  • The Validate Server Certificate pop-up may not appear if you have previously approved using it. On the other hand, you may see it more than once - in which case refer to the instructions above regarding the inability to reach the Network Device Registration page as other software may be interfering; or drivers may be out of date; or you may need to approve the certificate manually in the network configuration. See the Expanded Windows XP Instructions to configure wireless authentication manually.

If you do not automatically connect to the cavalier network:

 

© 2009 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.