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Office 365 Project

Technical Support for UVA Faculty & Staff

Office 365 help is provided by ITS's vendor partner, Evolve 365.

Support Option Response Time* Support Hours How to Reach Us
search icon Instantly 24/7/365 Search the Office 365 Resource Portal
image of telephone 60 seconds Monday–Friday, 8am–8pm (Federal Holidays excepted)

Call the Office 365 Support Team at 1-855-474-8857.

image of @ symbol 4 hours Monday–Friday, 8am–8pm (Federal Holidays excepted)

Submit your question to Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.

On the Office 365 Resource Portal, you'll find information about:
  • Video Training (over 28,000 videos available, from 30 seconds to 2 minutes in length)
  • Library of Courses
  • Knowledge Articles (Self-help)
  • How-To's
  • Shareable Tips
  • Shareable Videos
image of megaphone

Please send ITS Customer Communications your feedback and suggestions about ways to improve our Office 365 help services. We welcome as much detail as possible.

* Response Time is the Evolve Service Level Agreement (SLA) time to respond. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, University holidays excepted.

  Page Updated: 2017-11-30