Office 365 Project
Technical Support for UVA Faculty & Staff
Office 365 help is provided by ITS's vendor partner, Evolve 365.
|Support Option||Response Time*||Support Hours||How to Reach Us|
|Instantly||24/7/365||Search the Office 365 Resource Portal|
|60 seconds||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Call the Office 365 Support Team at 1-855-474-8857.
|4 hours||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Submit your question to firstname.lastname@example.org. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.
|On the Office 365 Resource Portal,
you'll find information about:
Please send ITS Customer Communications your feedback and suggestions about ways to improve our Office 365 help services. We welcome as much detail as possible.
* Response Time is the Evolve Service Level Agreement (SLA) time to respond. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, University holidays excepted.