- Mailbox Size
- Message Size
- Outlook Software Only
- Regularly Scheduled Downtime
- Mobile Device Connections
- Email Restore Requests
- Others Accessing Your Email
- Additional UVa Policies
The size limit for Office 365 mailboxes is 100 Gigabytes (GB). This encompasses all mail within the mailbox, including mail stored in the Sent mail folder, personal folders, and attachments.
The maximum size of an incoming or outgoing email message (including attachments) is 25 Megabytes (MB). You will receive a warning if you exceed this amount. This limit is in line with those set by other email providers including Gmail, Yahoo, and Hotmail. Any user who needs to share a larger document should consider using UVACollab, SharePoint, UVA Box or OneDrive (available in 2018).
Outlook Software Only
Microsoft Outlook is the only ITS supported email program.
Regularly Scheduled Downtime
If necessary, there is a regularly scheduled weekly (Thursdays, 10:00 PM - 2:00 AM) and monthly (the 4th Sunday, 6:00 - 10:00 AM) downtime to make service improvements. Service may be interrupted and/or unavailable to users during these times. Announcements will be made in advance on our Service Status page.
Mobile Device Connections
The "Microsoft Outlook" mobile app is the only UVA-suported way to access your mail on a mobile device.
Email Restore Requests
If you are missing emails, please check your Restore Deleted Items folder. You can use "Recover deleted items" to recover things that were deleted for up to 30 days.
Others Accessing Your Email
No one should access your email unless given permission by you or approval has been given according to UVA Policies. The Microsoft and ITS engineers have permission to access your account on a troubleshooting basis when trouble calls are placed with the Help Desk, when a problem is reported, or a request is made through UVA policies. Other access should be given by you through permissions to your folders within the Outlook software.
- Privacy &
Confidentiality website which includes:
- Privacy and Confidentiality of University Information (IRM-012) (the policy)
- Electronically Stored Information Release Standard (the standard)
- Electronically Stored Information Release Procedures (the procedures)
- University of Virginia Guidance for Authorizing Officials on Monitoring/Review Policy
- University of Virginia Abuse Procedure