Getting Help with Network Problems
The responsibility for managing the University data network is shared between ITC and Health System Computing Services (HSCS). While the two groups cooperate on the management of the main Grounds-wide backbone, the primary responsibility for the network inside individual buildings is assigned to one of the two organizations. The general dividing line is that HSCS is responsible in buildings that focus on patient care or hospital management while ITC is responsible in all other areas. Customers with data network problems should check the website at http://www.itc.virginia.edu/buildings.html for information about which Help Desk to call.
Finding Your Network Address
Your computer has two network addresses; one is a code assigned to the network chip that is installed by the manufacturer and known as the "hardware address" or MAC (Media Access Control) address. It is unique to your networking device, and allows network traffic destined for that device to ultimately find it. Your computer's other address is the IP address. This is the four-part decimal address that is assigned by either the hostmaster of the site, or by a DHCP server. Both addresses may be needed in order to troubleshoot stolen or duplicated IP addresses and other network problems.
To find your networking address, see http://www.itc.virginia.edu/address.html.