Microsoft Exchange

Configure a Palm Treo for UVa’s Exchange Service

[Nov 23, 2009 14:09] Web access to Microsoft Live@edu accounts now works.

How to Configure Your Palm Treo to Connect to Your Exchange Account

Before you start: You may want to connect to UVa’s wireless network and you should apply all hardware and software updates and patches to your Treo. Then, to connect your Treo running on the Palm operating system (e.g., a Treo 650/680/700P/755P) to the UVa Exchange Service:

  1. Enable ActiveSync on the UVa Exchange Service.
  2. Configure your Palm Treo to connect to your email account on the UVa Exchange Service.

Before You Start

Connect to a UVa Wireless Network

You may want to connect to UVa’s unencrypted wahoo wireless network.

Update Your Device

Download any updates for the Treo at the Palm website. Install the Exchange ActiveSync Update for Treo Smartphones, if you have not done so already.

Step 1: Enable ActiveSync on the UVa Exchange Service.

  1. Go to the Eservices Management Website and log in through NetBadge.
  2. Click Account Management, then Exchange tools.
  3. Click Activate Exchange for a Mobile Device or Smartphone.
  4. Click the Mobile Activation button.

Step 2: Configure Your Palm Treo to Connect to the UVa Exchange Service.

  1. Select Email, then New Account, then Setup.
  2. In the Name: field, type a name to help you identify this account.
  3. At the prompt for Mail Service, in the dropdown window, select:
    • Versa Mail: Exchange/ActiveSync.
    • Outlook: Exchange/Outlook.
  4. In the Username field, type your UVa computing ID in the form eservices\computing ID. For example: eservices\mst3k
    • Note: On the Treo, to find the backslash—the \ character between eservices and your UVa computing ID:
      • Hold down the Alt key, and press the forward slash / key.
      • In the small vertical window that appears, use the arrow keys to navigate to the backslash (\), and select it.
  5. In the Server field, type: mail.eservices.virginia.edu.
  6. Check the box beside SSL.
    • Note: Treo Models 650/680/700P/755P use the Palm operating system, which does not contain a certificate store, so these devices do not require a certificate.
  7. In the Email address field, type your UVa Exchange Service email address in the form your UVa computing ID@eservices.virginia.edu. For example: mst3k@eservices.virginia.edu.
  8. In the Password field, type your password.
    • Note: The password for your Exchange account is the same as your Eservices password. If you do not know this password, (re)set it now.

Note: If your Palm Treo is connected to your UVa Exchange account, you are required to use a timed lock-out password in compliance with the Exchange ActiveSync policy. If the current passcode for your device does not meet policy requirements, the device will not synch with the server until the passcode is changed.

Troubleshooting Your Exchange Account on Your Palm Treo

  • Problem: The calendar on your Treo does not update.
    • Fix: Check your recurring appointments and limit them to 2 years. There may be recurring appointments on your UVa Exchange service calendar that extend for more than 2 years and/or have no end date, and the Treo does not recognize appointments and/or events that extend beyond 2 years.
  • Problem: Your Treo does not synch correctly with Outlook 2007 in Vista.
    • Fix: Some Treos may not synch correctly with your UVa Exchange service calendar if you are using Outlook 2007 or Vista or both. Check the Palm website to learn how to correct this problem.

© 2009 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.