Microsoft Exchange

Configure a BlackBerry (BIS) for UVa’s Exchange Service

[Nov 23, 2009 14:09] Web access to Microsoft Live@edu accounts now works.

How to Configure Your BlackBerry (BIS) for Exchange

Before you start: You may want to connect your BlackBerry to UVa’s wireless network. You should also know what will happen to existing information on your BlackBerry, and switch from BES to BIS, if needed.

  1. Verify that your provider has enabled BlackBerry Internet Service (BIS) for your account.
  2. Enable ActiveSync service on the UVa Exchange Service.
  3. Configure your BlackBerry to connect to your email account on the UVa Exchange Service.
  4. Make the recommended configuration changes appropriate for you.

Before You Start

Connect to a UVa Wireless Network

You may want to connect your BlackBerry to UVa’s unencrypted wahoo wireless network.

Know What Will Happen to Your Existing Information

Before you begin this process, be sure that you understand any existing email, calendar, and address book/contact information on your BlackBerry will be replaced with email, calendar, and contact information from your UVa centralized Exchange account.

Switch from BES to BIS, If Needed

If you have previously used your BlackBerry in BES mode, it may be necessary to wipe your BlackBerry when you switch to BIS mode, destroying all data on it. This process may vary a bit among BlackBerry models, but the general process to wipe a BlackBerry is:

  1. Press the Menu key, then select Options.
  2. Select Security Options.
  3. Select General Settings.
  4. Press the Menu key.
  5. Select Wipe Handheld.
  6. Follow the prompts to confirm this action.

Step 1: Verify Your Provider Enabled BIS for Your Account.

Verify that the mobile account on which BlackBerry receives service is provisioned for Internet service, not Enterprise service. Your provider may charge a fee for Internet service.

If you are uncertain whether or not your BlackBerry is provisioned for Internet service, call your service provider to verify you have Internet service enabled. If you do not, request your account be provisioned for Internet service. It may take your provider a day or two to enable this for your account.

Step 2: Enable BIS (ActiveSync) Service on the UVa Exchange Service.

To link your BlackBerry to the UVa centralized BIS:

  1. Go to the Eservices Management Website and log in through NetBadge.
  2. Click Account Management, then Exchange tools.
  3. Click Activate Exchange for a Mobile Device or Smartphone.
  4. Click the Mobile Activation button.

Step 3: Configure Your BlackBerry to Connect to the UVa Exchange Service.

Before you continue: The remaining steps may take a few minutes, so allocate sufficient time for the process to complete. Also, ensure your BlackBerry has two or more “bars” of coverage, indicating a strong signal in your current location. Then:

  1. Open the Setup Wizard.
  2. Select Email Setup.
  3. Select to create or add an email address.
  4. Click the Next > button.
  5. Supply the information.
  6. Wait about 5 minutes, during which time activation will begin. After activation has begun, it may take several minutes for activation to complete.

Step 4: Make the Recommended Configuration Changes.

ITC suggests you make the following recommended configuration changes on your BlackBerry:

  1. Select Messages on the BlackBerry.
  2. Open the menu and select Options.
  3. Select Email Reconciliation.
  4. Additional settings ITC recommends:
    • Recommended setting: Verify that Delete on: is set to Prompt.
      • This setting forces the BlackBerry to confirm with you before it makes a deletion.
    • Recommended setting: Verify that Wireless reconcile is set to On.
      • This setting allows reconciliation/synchronization via a wireless connection.
    • Recommended setting: Verify that On Conflicts is set to Mailbox wins.
      • This setting gives information on the Server priority over information stored locally on the BlackBerry.

© 2009 by the Rector and Visitors of the University of Virginia.

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