Microsoft Exchange

Configure a BlackBerry (BES) for UVa’s Exchange Service

[Nov 23, 2009 14:09] Web access to Microsoft Live@edu accounts now works.

How to Configure Your BlackBerry (BES) for Exchange

Before you start: You may want to connect your BlackBerry to UVa’s wireless network. You should also know what will happen to existing information on your BlackBerry, and switch from BIS to BES, if needed.

  1. Verify that your BlackBerry provider has enabled BlackBerry Enterprise Server (BES) for your account.
  2. Enable BES service on the UVa Exchange Service. (Note that this is a for-fee service.)
  3. Configure your BlackBerry to connect to your email account the UVa Exchange Service.
  4. Make the recommended configuration changes appropriate for you.

Before You Start

Connect to a UVa Wireless Network

You may want to connect your BlackBerry to UVa’s unencrypted wahoo wireless network.

Know What Will Happen to Your Existing Information

Before you begin this process, be sure that you understand any existing email, calendar, and address book/contact information on your BlackBerry will be replaced with email, calendar, and contact information from your UVa centralized Exchange account.

Switch from BIS to BES, If Needed

If you have previously used your BlackBerry in BIS mode, it may be necessary to wipe your BlackBerry when you switch to BES mode, destroying all data on it. This process may vary a bit among BlackBerry models, but the general process to wipe a BlackBerry is:

  1. Press the Menu key, then select Options.
  2. Select Security Options.
  3. Select General Settings.
  4. Press the Menu key.
  5. Select Wipe Handheld.
  6. Follow the prompts to confirm this action.

Step 1: Verify Your BlackBerry Provider Enabled BES for Your Account.

Verify that the mobile account on which BlackBerry receives service is provisioned for Enterprise service, not just Internet service. Your provider may charge a fee for this service.

If you are uncertain whether or not your BlackBerry is provisioned for Enterprise service, call your cellular service provider to verify you have Enterprise service enabled. If you do not, request your account be provisioned for Enterprise service. It may take your provider a day or two to enable this for your account.

Step 2: Enable BES Service on the UVa Exchange Service.

Note: As linking your BlackBerry to the UVa centralized BlackBerry Exchange Service (BES) requires an additional license, there is a fee—both a one-time licensing fee and a recurring monthly usage fee—for BES access. To request BES access:

  1. Go to the Eservices Management Website and log in through NetBadge.
  2. Click Account Management, then Exchange tools.
  3. Click Request BlackBerry Activation.
  4. Wait to receive an email message in response, indicating that your BES account has been established and providing you with your BES password.

Step 3: Configure Your BlackBerry to Connect to the UVa Exchange Service.

Before you continue: The remaining steps may take a few minutes, so allocate sufficient time for the process to complete. Also, ensure your BlackBerry has 2 or more “bars” of coverage, indicating a strong signal in your current location. Then:

  1. On the BlackBerry, find the Enterprise Activation option.
    • Click the Menu key, then Options, then Advanced Options, then click Enterprise Activation.
    • If the above does not work for your BlackBerry, please use an Internet search to find the location of the Enterprise Activation option on your phone. Be sure to include your BlackBerry’s model information in the search terms, as in: blackberry curve enterprise activation location.
  2. Enter your Exchange email account address (e.g., mst3k@eservices.virginia.edu) and the BES password provided in the email message you received. If your BlackBerry requires a value for Activation Server Address, use: 128.143.8.13
  3. Wait about five minutes, during which time activation will begin. After activation has begun, it may take several minutes for activation to complete.

Step 4: Make the Recommended Configuration Changes.

ITC suggests you make the following recommended configuration changes on the BlackBerry:

  1. Select Messages on the BlackBerry.
  2. Open the menu and select Options.
  3. Select Email Reconciliation.
  4. Additional settings ITC recommends:
    • Recommended setting: Verify that Delete on: is set to Prompt.
      • This setting forces the BlackBerry to confirm with you before it makes a deletion.
    • Recommended setting: Verify that Wireless reconcile is set to On.
      • This setting allows reconciliation/synchronization via a wireless connection.
    • Recommended setting: Verify that On Conflicts is set to Mailbox wins.
      • This setting gives information on the Server priority over information stored locally on the BlackBerry.

© 2009 by the Rector and Visitors of the University of Virginia.

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