ITC Walk-In Clinics
Special Sessions for Back-to-School
At the start of the fall semester each year, ITC offers special walk-in sessions to help new and returning students get their wireless configured and troubleshoot any connection problems they may encounter on Grounds.
Dates for these special sessions are posted about a week before classes begin.
During the Academic Year
ITC provides free walk-in support for notebook computers on weekday afternoons when classes are in session at libraries around Grounds:
- Charles L. Brown Science and Engineering Library: Tuesdays and Thursdays, 1 PM–4 PM
- Clemons Library: Mondays, Wednesdays, and Fridays, 1 PM–4 PM
While primarily addressing wireless connectivity and operating system issues, the Help Desk consultants are available for other questions as well. No appointment is necessary at these locations.
Know Before You Go
All scheduled sessions end promptly at the indicated time. Users with problems which have not yet been resolved or who arrived too late may need to return to a different session.
When you check in, you will be informed if we do not expect to be able to see you before the end of the session. Please allow at least 30 minutes for wireless problems.
Before making a special trip to the one of the Walk-In Clinics:
- Ensure your system is up-to-date with the latest available patches and updates installed.
- Bring your laptop computer, power supply, and all system disks.
- Back up all critical data.
ITC Help Desk Call Center
Call ahead before walking into the Help Desk Call Center, located at 2015 Ivy Road, from 8:30 AM–4:30 PM on weekdays.
- Walk-in support at this location is limited to assisting with password changes, data recovery, and test scanning.
- All other in-person help requests at this location are by appointment to arrange for the appropriate staff to be available to address your problem without a significant wait.
- Call ahead at (434) 924-3731 to discuss your needs.