ITC Help Desk

Getting Help

Online

If you have a technical problem that is not urgent, fill out our Online Help Request Form. We will contact you to respond.

By Phone

Call the ITC Help Desk at (434) 924-3731 weekdays from 8 AM–5 PM.

In Person

  • Walk-In Clinics are offered around Grounds every weekday afternoon when classes are in session.
    • No appointment is needed.
  • Call ahead before walking into the Help Desk Call Center, located at 2015 Ivy Road, from 8:30 AM–4:30 PM on weekdays.
    • Walk-in support at this location is limited to assisting with password changes, data recovery, and test scanning.
    • All other in-person help requests at this location are by appointment to arrange for the appropriate staff to be available to address your problem without a significant wait.
    • Call ahead at (434) 924-3731 to discuss your needs.

At both the Walk-In Clinics and the Help Desk Call Center, we do software troubleshooting, not hardware repair. But we can forward hardware problems to other organizations who provide this service (i.e., Cavalier Computers or DCI Service, depending on the type of machine).

© 2008 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.