Microsoft Exchange

Connecting from Off-Grounds via UVa Anywhere

More information about UVa's move to Microsoft Exchange.

If you are off-Grounds, you must have a connection via UVa Anywhere in order to configure Outlook 2007 (XP or Vista), Outlook 2003, or Entourage 2004.

UVa Anywhere is one of several profiles of the Cisco Virtual Private Network (VPN); the Cisco VPN provides secure, authenticated access from off-Grounds to on-Grounds' restricted resources; e.g., Library resources, UVa Home Directory Service, restricted departmental servers, and the Central Exchange Server.

Installation Instructions

Follow these installation instructions for UVa Anywhere:

  1. Download the Installer (Cisco VPN Client (OS) ALL VERSIONS) from Software Central.
  2. When prompted, save the Installer to your Desktop.
    • Note: We recommend you remove any previous installations of the Cisco VPN client:
      • In Windows, go through Add or Remove Programs in the Control Panel.
      • On a Macintosh computer, download and run the Cisco VPN Uninstaller from Software Central.
  3. Expand to Install: Double-click the Installer, and follow the prompts as the VPN Installer does the work.
  4. Obtain and install a Personal Digital Certificate.
    • Note: If you are on a Windows computer, we recommend you do this using Internet Explorer.
  5. Open the VPN Client, and select UVa Anywhere.

    Cisco VPN Primary Interface for UVa Anywhere

  6. Select Connection Entries.
  7. Select UVa Anywhere, and then click the "Modify" icon.
  8. Select your Certificate in the Name box.
  9. Uncheck "Send CA Certificate Chain."
  10. Click on Save.

    Cisco VPN Modify View

  11. Select Connect to initiate the VPN Connection.
    • Note: You will know you are connected when the little golden padlock on the bottom right-hand side of your screen displays in locked position.

Troubleshooting

If you have problems connecting, verify you configured the Cisco VPN as described above. Verify also that you can access the Internet by going to any external website you rarely use.

If you cannot access the Internet and if you are off-Grounds, contact your local Internet Service Provider (ISP). If you can access the Internet, but still cannot make the VPN connection, try these three procedures, in this order:

One: Change the Transport Protocol

  1. Open the Cisco VPN.
  2. Click on UVa Anywhere.
  3. Click Modify.
  4. Click Transport.

    Cisco VPN Transport Tab View

  5. Change the setting from IPsec over TCP to IPsec over UDP.
  6. Click on Save.
  7. Connect again.

Two: Change Connection from Wireless to Wired

If you use a wireless router, disconnect it. Reconnect your computer by wire directly to your cable of DSL modem. Try again to connect.

Three: Verify Certificate

Ensure you selected a valid Personal Digital Certificate, which is indicated by the expiration date. You can check in the Certificates tab for the date and in the Modify tab > Certificate Authentication that you have the right one. Try again to connect.

If you are still not able to connect, contact the ITC Help Desk while in front of your computer.

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