© 2008 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.

DCI Technical Support [an error occurred while processing this directive]

DCI Technical Support

Click here for DCI Issues Back-to-School 2004
DCI 2004 Current Offerings

This website suggests possible fixes for problems that may affect some DCI computers. You'll also find links to information and other resources for upgrading or fixing your system. If the following information here still does not fix your problem. Please email consult@virginia.edu or call the ITC Computing Help Desk (924-3731) for help.

For hardware repairs or warranty service, see the DCI support page.

Fixes for Known Problems | Troubleshooting and Diagnostics | Software Upgrades & Patches | How to.. | Compatibility Issues with ISP

**** Windows XP Service Pack 2 : User's with Dell Workstation's 360 please click here for Important Information.

 

Technical Issues

Dell Desktop Models:

Optiplex GX1
Optiplex GX100
Optiplex GX150
Optiplex GX240
Optiplex GX260
Optiplex GX300
Optiplex GX400
Optiplex SX260


Precision 340
Precision 360

Dell Laptop Models:

Latitude CPx
Latitude CPt
Latitude C400
Latitude C600
Latitude C610
Latitude C640
Latitude D600
Latitude D800

 

Apple Desktop Models:

iMac
G4 iMac
G4
eMac

Apple Laptop Models:

iBook
Powerbook

 

Previous BTS years:

BTS 2001

BTS 2002

BTS 2003

Fixes for known problems
Windows98 System losing time Always late to class because your computer clock's running slow?
Windows98 shutdown Can't get your computer to shutdown normally?
Latitude battery recall info Does your Latitude Cp_ laptop have a defective battery?
Fuzzy Dell monitor Tips on monitor settings; when to call for repairs.
Very slow network performance Does your computer c-r-a-w-l through the web?
Poor system performance Does your computer seems a lot slower in general?

Troubleshooting and Diagnostics
Install new hardware Did you just install a new DVD or CD-RW?
Dell Diagnostics Create a diagnostic disk to examine your system
Dell Updates to BIOS and Drivers Install upgrades to make your system work better
MS Windows Security Updates Keep your system as secure as it can be

Software upgrades and patches

ITC's Software Central

 UVa site-licensed software
Microsoft Windows Update Examine your system for needed updates
Microsoft Office Update from Microsoft site Scan your version of MS Office for updates (Service Packs) via Microsoft site
Mac OS Updates System updates from Apple Corp.
Patches to Mac MSOffice Microsoft's Office Macintosh upgrade site

How to ...

Dell Software Tips Operating system and office suite information.
Restore network settings for UVa Whether you need to connect from home or at UVa, it's here.
Installing the HP DeskJet 3820 This printer is "bundled" with some Fall 2003 computers.
Installing the HP DeskJet 840C This printer is "bundled" with some Fall 2001 computers.
Set Bootorder on you Laptop Model Dell Setting the bootorder,so the CD-ROM drive is first.
Set Bootorder on your Desktop Model Dell Setting the bootorder,so the CD-ROM drive is first.
Restoring your machine with Dell utility Restore your machine to the way it was when it came from the factory.
Restore your Macintosh (link coming) Restore your Macintosh to the way it was when it came from the factory.

Lost License Key for MS Office

Need to re-install MS Office 2000 and don't have the license key
Adding Office 2000 Components (Windows OS) Updating or reinstalling Office 2000 to include all components

Compatibility of DCI systems with ISP requirements
Current ISP system requirements Will Apple and/or Windows 2000 work with ISP (Oracle) software?