Xpressions Voicemail

[Jun 28, 2008 8:06] Email phishing scam targeting WebMail users has been reported. More Information

Answers to Frequently Asked Questions (FAQ) for Xpressions

If you have a question that this document does not address, please contact the Voicemail Help Desk at (434) 924-4183.

Important Notice

I'm still having problems with my message waiting light. What should I do?

Please report this to the Voicemail Help Desk at (434) 924-4183.

Using Xpressions

Training

Xpressions Web Assistant

Answers to Frequently Asked Questions

Will my old PhoneMail messages transfer over to Xpressions?
No. You should listen to and delete your PhoneMail messages. PhoneMail will eventually be retired.
How do I save that one voicemail that I really don't want to lose?
You can use a tape recorder and a speakerphone, or you may be able to attach a microphone to your PC and use a recording application like Windows Sound Recorder. Unfortunately, there is no elegant way to save these messages. Xpressions will allow you to save such a message as a .wav file on your PC – that's one of the advantages of changing to Xpressions.
When I press the MSGWT button, I still get PhoneMail, not Xpressions. What do I do?
You cannot use the PhoneMail or MSGWT button on your ROLM phone to access Xpressions, unless you have reprogrammed it to dial 4-7000. To do so,
  • Pick up handset.
  • Dial ##30 47000 (No confirmation will be given).
  • Hang up.
  • Test your access to Xpressions by pressing the PhoneMail/MSGWT button. You should hear "Welcome to HiPath Xpressions".
What should I do first when I begin using Xpressions?
Dial 4-7000 and follow the prompts. Record your name and several greetings. A concise Xpressions User Guide is available.
Xpressions says "Your voicemail box is currently busy", or Xpressions drops the call.
You may be currently logged into Web Assistant for that voicemail box. If you dial further digits beyond your password, you may not hear the error message. Xpressions then drops the call. Log out of Web Assistant and try again to log into Xpressions via your telephone. Web Assistant automatically logs out after being idle for 10 minutes.
I'm on Xpressions and I'm having trouble forwarding voicemail to some users. They say the forwarded voicemail was not received.
Xpressions and PhoneMail cannot forward voicemail between systems. Encourage those who cannot receive your forwarded messages to convert to Xpressions. The message you forwarded may be waiting in the recipient's Xpressions voicemail box.
When I leave at night, I would like to forward my phone directly to Xpressions so that callers do not have to wait for Xpressions to answer.
PhoneMail had a special forwarding number, and so does Xpressions. The number is 3-0095. Do not forward your phone to the PhoneMail access number.
I frequently transfer callers to other extensions. Sometimes, the callers say they weren't able to hear the entire greeting from the other person's voicemail box. That didn't happen with PhoneMail.
Xpressions is not as "tightly integrated" with our older telephone system equipment. As we upgrade our system, this will improve. For now, we recommend that you hang up quickly after making the transfer. Xpressions does provide a one ring delay that will give you enough time to hang up and transfer the call.
My job duties require me to listen to messages in more than one voicemail box. Can I still do that?
Yes, you can. You can always listen to the messages in an Xpressions voicemail box on your telephone, as long as you know the password.
I can't access the online training.
You may need to configure your Internet browser to allow pop-up windows. In Internet Explorer, you can temporarily allow pop-ups, or always allow pop-ups on the training site. Note: the online training does not work with Safari or Firefox browsers. However, you can also view the training as a series of .pdf files (you will need Adobe Acrobat Reader to open these files):
How can I listen to my voicemail using my PC?
Users who registered his or her voicemail box can go to www.voicemail.virginia.edu. After authenticating with NetBadge, you will be automatically logged in to your Xpressions online voicemail account. Select Mail Client to view and listen to your Xpressions voicemail. Users who did not register should request access to Xpressions Web Assistant by submitting a TSR (Telephone Service Request). We will need to know your computing ID and the extension corresponding to your Xpressions voicemail box.
What is NetBadge?
NetBadge is a University-wide authentication application that allows you to establish your identity to a variety of software applications, including the Xpressions registration process. Once you are known to NetBadge, you can use other NetBadge compatible applications without establishing your identity again. The intent of NetBadge is to reduce the number of times during the day that you have to provide your user name and password.
I can't access the "Web Assistant" or "Mail Client" from off Grounds. What can I do?
If you are off Grounds, you must use the Virtual Private Network (VPN) for secure access to this service.
Why does Web Assistant time out so quickly?
Because leaving Web Assistant open blocks the normal access to your voicemail using your telephone, the timeout time was intentionally set to 10 minutes of inactivity. You can easily log back into Web Assistant when required.
It looks like Mail Client provides a capability for sending email. How should I use that?
This email function will send emails with unusual "from" addresses, which are cryptic to the person receiving the email, and problematic for replies. We recommend that you avoid sending email with this feature, and use it only to forward voicemail audio messages (as .wav files) to your own email account.

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